Wick is a quiet journaling app built around a candle. Write a little each day, tend your flame, and let it grow. If something isn't working the way it should, we're here to help.
For help with the app, your account, purchases, or anything else, email support@wick-app.com. We aim to reply within 2 business days.
To help us resolve your issue faster, please include your device model, iOS version, and a short description of what happened.
Your entries, moods, and reflections are stored locally on your device. They are not uploaded to our servers during normal use, so we cannot recover them if you erase the app's data or lose your device.
Embers are awarded for your first entry each day, with a bonus for keeping a streak. If an award doesn't appear (for example, after being offline or signed out), the app will offer to retry the collection the next time it can reach our servers. If a missing award persists, email us and we'll check your ember ledger.
Ember pack purchases are processed by the App Store and usually credited within seconds. If your embers haven't appeared, restart the app; if they still don't appear, contact us with your App Store receipt and we'll make it right. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Use "Erase all data on this device" in Settings to remove everything stored on your device. To delete your server-side account data (account identity, ember balance and ledger, owned cosmetics), email privacy@wick-app.com and we will process your request in accordance with applicable law.
Reflections require an internet connection and a signed-in account. If a reflection fails, your draft stays right where you wrote it — nothing is lost, and you can tap "Save & reflect" again once you're back online or signed in. If the problem continues, let us know.